The Victims’ Code

The Code sets minimum service standards, including information, referral, needs assessment and court preparation. Some victims qualify for enhanced support.

Special measures

Eligible witnesses may receive screens, live link, evidence in private, recorded evidence, communication assistance through an intermediary or removal of wigs and gowns. The court decides what is authorised.

Support before court

Witness Care Units and specialist advisers can explain practical arrangements. A pre-trial visit makes the environment less unfamiliar. Supporters must not tell a witness what evidence to give.

Giving evidence

The judge controls proceedings and can intervene in improper questioning. The aim is accuracy, not a perfect performance.

Victim Personal Statement

A statement can describe impact and is distinct from evidence deciding guilt. Disclosure and reporting rules may apply and should be explained before it is completed.

Anonymity and complaints

Complainants of specified sexual offences generally have lifelong publication anonymity, though self-identification and indirect identification create legal risk. When Code services fall short, ask for reasons and the current complaint route, keeping dated correspondence.

Participation, communication and protection

Rights are most useful when people can understand and exercise them. Information should be given in accessible language, with interpretation or communication assistance where needed. A victim can ask who their point of contact is, when updates should arrive, what support is independent of the investigation and how to raise a concern about service.

Individual assessment matters because risk and communication needs are not uniform. Age, disability, dependency, intimidation, family relationships and the nature of alleged conduct may affect what protection is appropriate. Needs can change between first report, interview, court and the period after proceedings, so assessment should be revisited rather than filed away.

Protective arrangements are intended to reduce avoidable distress and help a witness give accurate evidence; they do not determine whether evidence is true. Courts and agencies retain defined decision-making roles. Keeping dated correspondence, reference numbers, agreed actions and questions can restore some control and make it easier to identify when promised information or support has not arrived.

How legal decisions should be understood

Criminal processes apply defined evidential tests because conviction has serious consequences. A decision not to charge may mean the available admissible evidence does not meet the charging test; an acquittal means guilt was not proved at trial to the required standard. Neither outcome should be rewritten into a different official finding. Likewise, a report is not legally proven solely because it was made or documented.

Survivor support and criminal proof answer different questions. Healthcare, safeguarding and emotional support can remain necessary when proceedings end, while services can avoid promising a legal outcome. Public advocacy is strongest when it quotes the exact decision and distinguishes personal experience, documentary fact and judicial finding.

Procedures can change and depend on jurisdiction. Ask which rule, policy or order applies, who made a decision, whether reasons will be provided and whether a review deadline exists. A qualified local lawyer is the appropriate source for advice about a particular case, publication risk or disclosure request. General guidance should be used to prepare questions, not replace that advice.

Privacy, records and online publication

Medical, counselling and personal records can contain information far beyond the issue being investigated. A legitimate request should have a clear purpose, relevant date range and proportionate scope. The person should be told what is sought, why it may matter, who will examine it, how unrelated material will be protected and what consequences may follow if it is not supplied.

A record must be described accurately. A clinical note may show that a disclosure was made on a certain date, document symptoms or record a professional observation. Unless the author witnessed the event or has another evidential basis, it does not independently prove the underlying allegation. Therapy notes are working clinical records, not word-for-word transcripts.

Online publication creates separate risks. Names are not the only identifiers; relationships, ages, schools, locations and images can identify someone when combined. Screenshots and archives can make removal ineffective. Redaction must permanently remove underlying text and metadata rather than cover it visually. Obtain local legal advice before publishing case material, especially during proceedings or where another survivor could be identified.

Understanding evidence and uncertainty

Educational material can describe recognised patterns, but it cannot decide what happened in an individual life. A symptom may have several causes, a disclosure may contain both accurate and mistaken details, and an official record may document what somebody reported without independently proving the event. These distinctions protect survivors as well as fair decision-making. They allow distress to be taken seriously without asking a clinician, support worker or website to perform the role of a court.

When information matters to an investigation or treatment decision, separate direct memory from inference and information learned later. Preserve original records and explain where each item came from. A date can be marked approximate; a correction can be made openly; a gap can remain a gap. Honest limits are more useful than confidence created to satisfy another person’s expectations.

Professionals should test relevant evidence without relying on stereotypes about how a survivor ought to behave. Delay, emotion, composure, continued contact, substance use or imperfect recall should not determine credibility automatically. Equally, trauma knowledge should not be used to make every inconsistency meaningless. Careful assessment asks what a difference concerns, whether it is central, what may explain it and what independent information is available.

What safe, coordinated treatment involves

No single intervention suits every survivor. Assessment should consider current safety, physical health, trauma symptoms, substance use, housing, relationships and what the person wants help to change. A clinician may recommend stabilisation before intensive trauma processing, but trauma-informed care can begin immediately through explanation, choice and practical coping strategies.

Therapy and investigation have different purposes. Therapy supports health and functioning; it does not determine criminal guilt. Responsible practitioners avoid leading questions, do not pressure a client to produce memories and explain how notes are created, retained and disclosed. Clients should remain free to say they are uncertain.

Coordinated care means services communicate with consent and lawful safeguards, agree responsibilities and avoid contradictory plans. The person should not have to retell traumatic details merely because teams are disconnected. Medication decisions require a qualified prescriber who knows about alcohol, drugs and other medicines. Acute withdrawal, overdose, psychosis, imminent self-harm or inability to remain safe needs urgent clinical help rather than a routine appointment.

Questions that can restore choice

Preparing a short list of questions can make a difficult appointment more manageable. Useful questions include: What is your role? What happens next? What choices do I have? Who will receive this information? When will I hear from you? What should I do if risk increases? Ask for unfamiliar language to be explained and request important decisions in writing where possible.

Keep a secure record of correspondence, reference numbers, appointments and agreed actions. Store original documents separately from working notes. If another potential witness has information, encourage independent contact with the appropriate authority rather than comparing detailed recollections. These habits support accuracy without turning the survivor or family into investigators.

Support should be paced around safety and capacity. It is acceptable to bring a trusted person where permitted, ask for a break or return to a question later. A difficult response from one person does not determine what every professional will do. When advice could materially affect health, legal rights or publication, seek a qualified professional in the relevant region.

How trauma responses can affect daily life

After overwhelming experiences, the nervous system may continue to react as though danger is near. Some people become watchful, easily startled or unable to sleep. Others feel detached, exhausted or emotionally numb. Concentration can narrow when the brain is repeatedly scanning for threat, making ordinary tasks, study, work and decision-making harder than they appear from the outside.

Responses may change across time rather than follow a neat sequence. A person can function well for long periods and then struggle when a new relationship, medical procedure, family event or age-related reminder gives an experience new meaning. That change does not by itself establish its cause, but it is a reason for a thoughtful assessment rather than judgment.

Trauma-informed support increases predictability and choice. A professional can explain what will happen, ask permission before sensitive questions, reduce unnecessary retelling and agree ways to pause. These practices do not assume an allegation is proven. They recognise that respectful communication improves safety and the quality of information for everyone.

Checking local routes and current information

Legal powers, service names and referral pathways differ between Gibraltar and England and Wales. International clinical guidance can explain health evidence but does not create a local entitlement or describe a local criminal process. Readers should check the region badge, source authority and publication date before acting on information.

Official websites are the preferred starting point because contact details, thresholds and procedures change. When speaking to a service, ask whether the page remains current, what eligibility applies and what to do while waiting. Do not copy an emergency number or legal route from another jurisdiction without confirming that it applies where the person is located.

Small jurisdictions and close communities can present particular concerns about privacy, overlapping relationships and specialist capacity. Those concerns deserve direct discussion with the relevant service rather than assumptions that confidentiality is impossible or support unavailable. A local professional can explain current arrangements, lawful information sharing and routes for a second opinion, complaint or review.

Safeguarding beyond a single incident

Safeguarding considers present and future safety, not only whether one historical allegation can be prosecuted. Professionals may need to consider contact with children, dependency, retaliation, online access, family pressures and risks to other people. Actions should be lawful, necessary and proportionate to the information available.

Multi-agency work can prevent important facts from remaining isolated, but referral alone is not an outcome. Agencies should agree who leads, what must happen urgently, how information will be shared and when the plan will be reviewed. Wherever possible, the person affected should understand these decisions and how to correct inaccurate information.

Families and supporters can listen, help reach services and preserve calm routines. They should avoid investigating through repeated questions or coordinating witness accounts. Support may include setting boundaries, protecting children and obtaining help for their own distress. When a parent or guardian cannot safely represent a child because of conflict or involvement, professionals should explain what independent safeguards are available.

Recall, sequence and repeated accounts

Memory is reconstructive rather than a perfect recording. Attention during fear may concentrate on immediate survival, leaving some details vivid and others poorly registered. Childhood memories may be organised around a house, school, season or family event rather than a calendar date. Repeated similar incidents can also be difficult to separate into individual occasions.

Accounts can vary because different questions were asked, the person felt safer, stress affected concentration, an earlier mistake was corrected or later information influenced recall. Deception is also one possible explanation. Responsible assessment does not choose among these possibilities in advance; it examines the importance, context and origin of each difference.

Potential witnesses should give information independently before comparing detailed accounts. Original messages, notes and files should be preserved without cropping or annotation. A witness can say “I do not remember,” distinguish estimates from certainty and correct an earlier answer. Expressing uncertainty is not failure—it helps investigators and clinicians understand the actual boundaries of the information.

Giving the most accurate evidence

Listen carefully, ask for repetition, say when you do not understand, correct mistakes, avoid guessing and request a break when genuinely needed. Ask about a pre-trial visit and special-measures application early.

Regional clarification

This page describes criminal proceedings in England and Wales. It should not be treated as an explanation of Gibraltar law.

Professional source

Ministry of JusticeCode of Practice for Victims of Crime in England and Wales. The Victims’ Code sets minimum service standards in England and Wales. Courts retain decision-making authority over measures in an individual case.

Full source

Read the full official source: Code of Practice for Victims of Crime in England and Wales (opens in a new tab)

Additional professional reading

Where to get help

If someone is in immediate danger, contact the emergency services for the place where they are now. For routine support, use the official healthcare, police or victim-support service linked on this page.